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Manager, Payroll Services

Please see Special Instructions for more details.

Please scan copies of your transcripts into one document for attachment. If your transcripts are not available at the time of application, please attach a letter or certificate of confirmation from the educational institution.

Position Details

Posting Number

Posting Number AS0043
Position Information

Position Title Manager, Payroll Services
Division Finance & Facilities
Department Finance
Supervisor Title Director, Finance
Location Comox Valley(CV)
Posting Type Internal/External Posting
Position Status Temporary
If Others, please specify
Desired Start Date 01/15/2024
Position End Date (if temporary) 01/15/2026
Weekly work schedule (please indicate the start and end times for each day of work)
% 100
Pay Grade The salary for this position is based on administrative pay grade 11, $89,455 -131,201 plus benefits package. Salary will be determined commensurate with experience.
Position Summary
Reporting to the Director of Finance, the Manager, Payroll Services oversees the payroll team, ensuring the smooth operation of various aspects related to employee compensation, benefits, and related administrative tasks. This position is responsible for ensuring accurate and timely payroll processing, managing employee benefits programs, and ensuring compliance with relevant laws and regulations. This position acts as the operational link between Human Resources operations and Finance (payroll and benefits) operations, external agencies, and College staff.

The Manager, Payroll Services is responsible for management of the payroll team, providing guidance, support, and training to ensure their team performs efficiently in alignment with North Island College’s mission and values. This position is accountable for the development, implementation and improvement of business processes, systems and the resolution of complex pay and benefit issues.

This individual will be self-motivated and proactive with a proven ability to demonstrate strong interpersonal skills and build relationships with colleagues and stakeholders, in particular the Human Resources department. This position is the payroll subject matter expert and representative to the College community and to external stakeholders.
Position Competencies
- Creates a Positive Climate and Culture
- Effective Communication Skills
- Effectively Develops Goals and Objectives
- Focuses Effectively on Key Results and Priorities
- Demonstrates a Focus on Continuous Improvement
- Interpersonal Effectiveness
- Team Leadership
- Developing Others
- Championing and Adapting to Change
Duties & Responsibilities
1.1 Ensures quality control is maintained by payroll services, ensuring that all employee remuneration and benefits are calculated promptly and accurately, and that adequate records to support these payments are maintained.
1.2 Ensures payroll, pension, and benefits are administered in compliance with College policies and collective agreements and provincial and federal legislation. Keeps abreast of new regulatory requirements, and ensures resulting process and reporting changes are implemented
1.3 Manages calendar and fiscal year end processes.
1.4 Provides statistical information and costing estimates for labour negotiations and other requests as required
1.5 Review and perform calculations related to severance, retroactive and retirement pay.
1.6 Review and approve payroll reports and financial analyses.
1.7 Perform and review all year-end procedures and reporting, including statutory reporting in accordance with provincial and federal requirements.
1.8 Acts as an internal system analyst by implementing and reviewing required payroll system changes, earnings and deduction codes, and benefit related reconciliation reports. Liaise with internal and external systems support and troubleshoots implementation problems.
1.9 Implement, develop and test payroll systems changes or new systems functionality and regular upgrades; including streamlined benefit processes and the implementation of technology to enhance benefits management
1.10 Maintain payroll documentation including user guides, checklists and training/knowledge transfer material.
1.11 Resolve complex pay and benefit issues in collaboration with Human Resources where appropriate on matters such as time entry, disputed pay discrepancies, grievances and collective agreement and policy interpretation.
1.12 Support collective bargaining with process and financial analysis.

2.1 Supervise staff in the payroll team and provide operational leadership.
2.2 Responsible for recruitment, orientation and training of new staff.
2.3 Evaluate the work of subordinate staff, guide them through routine and complex payroll issues and identify specific training needs.
2.4 Sets performance objectives, monitors and assess performance, conducts performance evaluations and initiate and participates in remedial or disciplinary action as required.
2.5 Foster a positive and collaborative work environment, promoting teamwork and professional growth.
2.6 Ensure schedules, procedures and established performance standards, including time limits are met.
2.7 Promotes effective union/management relationships. Represents management where required in the grievance process.
2.8 Designs training opportunities between the Payroll and HR teams to strengthen internal processes. Collaborates with HR staff for the continuous improvement of data processing related to onboarding, offboarding, leaves, etc.

3.1 Develop and implement payroll policies, procedures and standards for all payroll functions to continually improve operational efficiency.
3.2 Identify, recommend and implement opportunities for business process improvements.
3.3 Develop and manage internal controls for the payroll system.
3.4 Maintains currency with Payroll related legislation, processes, leading practices etc. by participating in HR/Payroll user groups and through professional development opportunities for themselves and staff.

4.1 Respond and provide information to enquiries from staff, department leaders and outside agencies.
4.2 Develop and maintain effective processes to ensure payments to benefit providers such as the Pension Corporation, Manulife, the Canada Revenue Agency, and WorkSafeBC are accurate and on time.
4.3 Provide advice and guidance related to payroll procedures; interpret and explain payroll related policies, agreements and legislation.
4.4 Compose correspondence related to employee benefits and payroll related issues.

5.1 Other duties as assigned by the Director of Finance.
5.2 Participates on College, HR and Payroll related committees, both within and external to the College.
Required Education & Experience
  1. Two year related diploma plus completion of the Payroll Leadership Professional (PLP) Designation or completion of CPA accounting designation
  2. 5 years of progressive, directly related experience managing a payroll/benefits team and administering and managing payroll/benefits in a unionized environment.
  3. Comprehensive knowledge of statutory and other regulations governing payroll, benefits, accounting and fiscal procedures.
  4. Thorough understanding of inter-dependence between Human Resources and Payroll, is an asset.
Required Knowledge Skills & Abilities
  • Excellent supervisory and people management skills, including team building, workflow management, performance appraisal, and conflict resolution.
  • Excellent interpersonal, organizational, presentation and oral and written communication skills.
  • Strong analytical and problem solving skills related to HRIS administration and system maintenance.
  • Strong account balancing and reconciliation experience to support external reviews from the CRA, annual T4 process and monthly G/L account reconciliations
  • Demonstrated research skills and strong ability to create and understand statistical reports.
  • Demonstrated ability to meet deadlines and changing priorities while managing multiple projects and maintaining high levels of client service.
  • Demonstrated ability to work between functional units within an organization and create strategic links.
  • Ability to use Microsoft software applications at an advanced level with strong, in-depth knowledge and application of Excel functions and formulas.
  • Ability to analyze large volumes of data quickly and accurately.
  • Demonstrated experience with Payroll systems, processes and procedures and accounting principles and practices.
  • Working knowledge of applicable legislative requirements under Employment Standards Act, Canada Revenue Agency, Workers’ Compensation Board, Human Rights, etc.
Special Instructions to Applicant
Please scan copies of your transcripts into one document for attachment. If your transcripts are not available at the time of application, please attach a letter or certificate of confirmation from the educational institution.
Posting Detail Information

Posting Open Date 12/20/2023
Posting Close Date
Open Until Filled Yes
Job Description
Administration Temporary
Additional Information
Quick Link for Postings

Supplemental Questions

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Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
  3. Transcripts
Optional Documents