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Trades and Technical Programmer

Please see Special Instructions for more details.

Please scan copies of your transcripts into one document for attachment. If your transcripts are not available at the time of application, please attach a letter or certificate of confirmation from the educational institution.

Position Details

Posting Number

Posting Number SS0424
Position Information

Position Title Trades and Technical Programmer
Division Trades & Technical
Department Trades and Technical Programs
Supervisor Title Dean Faculty of Trades and Technical programs
Location Campbell River(CR)
Posting Type Internal/External Posting
Position Status Temporary
If Others, please specify
Desired Start Date 10/06/2023
Position End Date (if temporary) 12/08/2023
Weekly work schedule (please indicate the start and end times for each day of work)
Monday to Friday 8:00 am – 4:00 pm
% 100%
Pay Grade N (interim): $35.39 - $37.63
Position Summary
Reporting to the Dean or designate, the Trades & Technical Programmer (TTP) supports planning, development, implementation, analyzing, troubleshooting and evaluation of non-base programming within the faculty of trades and technical programs. Programming includes customized industry programs, a range of micro-credentials, and credit-based certificate programs developed and delivered in-person and/or online.
The TTP works with instructors, subject matter experts, industry representatives, and college staff to optimize organizational efficiencies in course and program development while working with the faculty-based development team to carry out various facets of programming, supporting the designing and updating of educational technology tools with an emphasis on blended programs.
The TTP works well with a team while being self-motivated and experienced at meeting individualized priorities. The incumbent will take proactive measures to support programming while being diligent in completing tasks associated with the development and launch of each program. They will take pride in actively problem-solving and will provide responsive development support to instructors and industry specialists while working with colleagues to carry out each project/program work plan. The TTP supports funding opportunities though the development of proposals with external stakeholders.
The position works collaboratively with College departments and abides by requirements and standards set by the Centre’s Teaching and Learning Innovation. It requires ongoing learning and updating of knowledge and skills as the digital learning environment is changing every couple of months. The TTP is aware of the Mission and Values of North Island College and incorporates the values in everything they do.
Position Competencies
- Job Knowledge
- Judgment
- Teamwork
- Planning & Organization
- Customer Service Excellence
- Communication & Interpersonal Skills
Duties & Responsibilities
Program Development
  • Work with the department team to support program development, implementation, delivery, and evaluation.
  • Work with the department team to contribute to the mapping of program deliverables while developing associated project/program workplan/s.
  • Research and compile labor market data to inform program development and renewal.
  • Supports the development of program and funding proposals.
  • Engage in meetings and communications as projects unfold and instructors, subject-matter experts, and others come on board to build credit and non-credit programming in a blended format.
  • Support the development of the program and planning reference files and templated and, when needed, source program resources.
  • Support the scheduling of programs and courses to meet program delivery and budget targets.
  • Monitor enrolments and supports the planning of program recruitment strategies inclusive of program information sessions as hosted by instructors.
  • Provide support in the preparation and delivery of program information sessions.
  • Support program-specific student intake processes.
  • Help with the planning of training space and training aids and process equipment rental agreements and program supply orders associated with blended programming involving applied learning on and off campus; track related expenses and submit invoices to the dean’s office for approval.
  • Liaise with subject matter experts (SMEs) and instructors to identify and define program requirements and compile program resources and content; support SMEs and instructors with the formatting of DACUMs, course, and program outlines.
  • Liaise with subject matter experts (SMEs) and instructors on the core content and materials they have developed to contribute to the build of a course, the ways in which they plan to create content and materials, and how they’ll engage in updating and enhancing the materials.
  • Support faculty in researching and sourcing instructional resources and aids.
  • Work with instructors to source and schedule required industry-based curricula or certifications.
  • Continuously manage relationships with multiple stakeholders and team members.
  • Provide learning technology instructor and subject-matter expert support through the development and delivery of digital and face-to-face courses with duties as directed by and always in consultation with the instructor; support the repurposing of print-based curricula for online delivery while supporting the development of timely digital content and media creation.
  • Support instructors with the design and formatting of online and digital content, interactive lessons, quizzes, and learning activities using core tools in the learning platform along with other learning technologies.
  • Create and convert to digital learning materials to support instructor and programming needs (e.g., HTML, PDF, audio, video, streaming media, images etc.)
  • Provide instructors and subject matter experts with departmental and college-based templates and Faculty based guidelines for program development and implementation.
  • Organize and deliver orientations for instructors to the developed online course in advance of delivery, including the appropriate tools and functions of the digital learning tools.
  • Support instructors with the preparation and activities to successfully launch all digital course/s and any technology integrations into face-to-face courses focused on the tools and their functionality.
  • Coordinate student orientations to their online learning platform and course resources and/or build customized orientations to online courses for the program and various instructors in support of the student learning experience.
  • Provide front-line student support during live classes or when related to the instructors’ design of online course components.
  • Accurately monitor and refer student IT-specific queries to Student Technical Services.
  • Provide front-line support to students daily and weekly as issues or questions arise as they relate to the design and development of the online course, the instructor’s preferences, or issues specific to the programming.
  • Support instructors in learning and using learning platform tools to monitor of student participation and complete online modules and assignments; present instructors with weekly updates.
  • Actively engage on a routine basis with the Course Support Technician – Trades and Technical programs to problem solve, experiment, and resolve issues, along with collaborating on new learning and explorations.
  • Liaise with college employees, subject matter experts, contract instructors, NIC instructors, and periodically external funders in a professional and courteous manner with a focus on customer service.
  • Participate in meetings, courses, and workshops, along with daily reading and engagement in community forums to be current and in tune with the learning technologies landscape.
  • Provide peer support to colleagues on a per-project and program basis.
  • Support the dean’s office with the planning and use of software, digital learning platform technical support, and integration of learning technologies for innovative programming.


Program Implementation and Delivery
  • Support the development of the program training schedule in print and digital format, followed by implementation logistics.
  • ·\Support the development of the master instructor schedules, given that programs often have multiple instructors and guest speakers.
  • Order and monitor materials, supplies, and equipment required for course/program delivery.
  • Liaise with instructors and service departments to ensure continuous program support.
  • Monitor and support system access considerations as linked with instructor hires.
  • Support the onboarding of instructors in the learning management system and act as a constant program and course resource to support seamless program launches and deliveries.
  • In a timely and professional manner, ensure all internal and external subject-matter experts get their credentials and passwords to access various platforms to contribute, share and follow up on course development needs and use of the platforms to ensure appropriate and ease of use access.
  • Liaises with the Centre for Teaching and Learning Innovation to coordinate instructor orientations to digital tools and platforms. Liaises with Student Technical Services to coordinate student technology orientations.
  • Proactively identify and source solutions regarding technical considerations and needs of instructors and students.
  • Support the coordination of applied training requirements to include training space, security, access, delivery, and training equipment and aids on and off campus.
  • Support faculty with the preparation of student learning guidelines and requirements.
  • Prepare and disseminate reference materials and instructions for students regarding course access.
  • Support instructors and students’ daily and triage needs and inquiries while referring and linking students and instructors to institutional resources, Student Services, Faculty Coordinator, or Administration.
  • Support instructors with the monitoring of student progress and support needs, inclusive of Brightspace.
  • Ensure student access to Brightspace specific to each course/program delivery; problem-solve access needs, and triage needs when appropriate to IT team.
  • Provides student support by answering their questions, troubleshooting, and helping with technical components through course email, messages, or video conferencing, as needed and in consultation with other College support resources.
  • Respond to related requests from the Dean’s office while taking on the responsibility of prioritizing incoming needs and communicating solutions and next steps.
  • Supports instructors with the use of learning technologies, and the functions of technology tools and platforms, along with how to resolve issues as instructors apply and adopt technological and digital resource-based components, tools, and platforms as they build and deploy new courses and/or enhance existing ones.
  • Support the development of project and program reports.
  • Work collaboratively with Dean’s Office support to coordinate efforts to ensure the effective and efficient operation of the Department.
  • As a member of the team, monitors project timelines and proactively communicates actions, risks, and issues with key stakeholders, and handles issues that arise.
  • Handle confidential funding, student, industry, and institutional data.

Program Evaluation
  • Maintain program reference documents as required; monitor, record, and report on enrolments and program activities and contributes to institutional reports, includes of monthly Board of Governors program updates.
  • Working with the team to identify and track continuous program improvement priorities and needs; collaboratively develop a work plan to complete program updates, edits, and refinements.
  • Support program completion events virtually and in person.
  • Support course and program evaluations in consultation with faculty.
  • Contribute to the preparation of program reports.
Required Education & Experience
1. Completed bachelor’s degree required in a related field (e.g., computer technologies, learning technologies or computer programming). Preference for a Master’s in Educational Technologies, Instructional Design or similar.
2. A minimum of 4 – 5 years of experience in a similar or related position which includes:
  • higher education course development
  • computer technology tool troubleshooting and problem-solving
  • front-line instructor and/or student support and communication
  • problem-solving technical issues with learning technologies, access, and accounts etc.
Required Knowledge Skills & Abilities
1. Demonstrated experience working across diverse programming across multiple campuses.
2. Demonstrated ability to contribute to the design and development of programs to meet regional/community needs.
3. Demonstrated background in program implementation and working with learning technologies.
4. Detailed expertise and knowledge are essential with respect to programs, part-time vocational courses, and training contracts.
5. Knowledge and experience with NIC processes and systems.
6. Ability to be proactive while maintaining a high level of productivity and prioritizing, as well as an ability to take initiative and work independently in a deadline-driven team environment.
7. Experienced working with faculty and contract instructors.
8. Experience working with service departments vital to program and course promotion and implementation.
9. Able to manage complex, varied and often time-sensitive matters in a professional and confident manner.
10. Good audio-visual skills with technical tools (e.g., how to connect camera to web-conferencing systems, manage multiple inputs and troubleshoot audio and video issues etc.)
11. Highly proficient in using tools and features from a variety of learning technology platforms and tools such as learning management systems, Microsoft Office Suite, PDF creation software, video and audio capture, storage platforms, blogging and website platforms (Kaltura, HTML, H5P, etc.)
12. Knowledge and working experience with NIC’s learning platform (Brightspace by D2L).
13. Breadth and depth of experience in using student-focused educational technologies including desktop conferencing systems, blogging and website platforms, student portals and social media.
14. Focused problem-solving skills and initiative to persist in exploring issues, experimenting with alternatives and then arriving at solutions for the program, course, and instructor to support successful student learning.
15. Excellent analytical, research and problem-solving abilities with attention to detail and under the constraints of program development and delivery deadlines and done independently.
16. Excellent decision-making skills employing confidence and competence especially in the face of urgent or timely issues with learning technologies that could impact teaching and learning experiences.
17. Outstanding human relations skills, a strong customer service attitude and ability to effectively communicate complicated technical ideas in user-friendly language while demonstrating professionalism and confidence.
18. Very good oral, written, and interpersonal communication skills.
19. Awareness of and desire to work in the field of instructor support and online course supports with an eagerness to learn and understand new technologies and support experiences.
20. Self-motivated and directed, with the ability to effectively prioritize and execute tasks to meet needs of instructors and students.
21. Able to work flexibly, independently, and successfully in a team structure.
22. Very good presentation and facilitation skills.
23. Demonstrated word processing skills and at least 50 words per minute keyboarding skills.
24. A valid driver’s license is required and access to a vehicle may be required for travel.
25. Flexibility to travel to other campuses as required.
Special Instructions to Applicant
Please scan copies of your transcripts into one document for attachment. If your transcripts are not available at the time of application, please attach a letter or certificate of confirmation from the educational institution.
Posting Detail Information

Posting Open Date 09/08/2023
Posting Close Date
Open Until Filled Yes
Job Description
Support Staff Temporary
Additional Information
Quick Link for Postings https://careers.nic.bc.ca/postings/4907

Supplemental Questions

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Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
  3. Transcripts
Optional Documents